CLEANLINESS & SAFE DISTANCING STANDARDS
Virgin Hotels takes cleanliness standards very seriously and has always been committed to ensuring delightful stays for all guests. The COVID-19 pandemic requires that we review and update our standards to ensure that we keep our global community of travellers and our teammates safe. We are following the guidelines set forth by the Scottish Government Guidance for safer workplaces in response to COVID-19. The health, safety and knowledge of our teammates are essential to an effective cleaning and safe distancing program.
All teammates at each of the hotels have been trained and given guidance to deliver heightened hygiene standards. We have taken measures above and beyond our normal cleaning and added precautions on disinfecting frequently touched surfaces including elevator buttons, light switches, door handles, counters, public bathrooms and staircases. PPE will be required to be used by all teammates in accordance with Scottish Government advice. Below are the extra cleaning protocols and precautions that Virgin Hotels has put in place for you and our teammates.
Meeting & Event Venues
Restaurants & Bars
Heart Of House
All teammates at each of our hotels have been trained and given guidance to ensure we provide safe social distancing measures. Guests will be advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them while standing in lines. Restaurant and lounge tables, bar stools, and other physical layouts will be arranged to ensure appropriate distancing. Teammates will be reminded to practice physical distancing by standing at least six feet away from guests and other employees whenever possible. PPE will be required to be used by all teammates and hotel guests in accordance with Scottish Government. Below are the protocols we have put in place for you and our teammates.
Room attendants will not service a chamber when the guest is physically present.
Increase space between equipment or block off close equipment to ensure proper social distancing
By downloading Virgin Hotels App “Lucy” guests can minimise interaction with hotel teammates and have a touch free experience. Order room service, minibar on demand, check out, thermostat settings, remote television controls, and many other guest requests all from your own mobile device.