Frequently Asked Questions
We know age is just a number, but you do need to be 21+ to make a reservation and check-in at Virgin Hotels Dallas.
Save time checking in & out of your Chamber using our kiosk located next to the front desk.
We have flexible check-in and check-out times. Just call the Junction team and we can help cater to your trip. There are no fees for early check-in or late check-out.
Free Wifi for all! No charging extra for bandwidth. All the WiFi, all the time.
Your best friend is more than welcome at Virgin Hotels Dallas with pet-friendly chambers and comfy pet-menities as cozy as your own. Yep, we’re big fans of the fuzz, and think traveling with pets should be just as fun for them as it is for you. No breed or size restrictions. No fees.
Please note that owners are responsible for any damage pet causes to hotel property & our team is unable to refresh your chamber if unattended pet is present.
You can have any kind of event here! Whether you’re planning a private party, nuptials, wedding shower, or dog’s first birthday, there are all sorts of checklists needed to make your way from great idea to great event. Visit our Social Occasions page to learn more.
Yes! The Pool Club Dallas is our 4th floor rooftop bar with cabanas, loungers, and daybeds. This is where you can take it all in – whether that’s taking a dip in the stunning pool or taking in the killer view of the Dallas skyline. From umbrella drinks and coconut suntan lotion by day to the sound of chilled beats at night, The Pool Club is exactly where you want to be.
Access to the pool is restricted to Hotel Guests and reservations only. The Pool Deck is accessible to these parties between sunrise and sunset.
Cabana & Daybed Rentals are available for purchase for non-hotel guests through www.vhpoolclub.com/dallas
Enjoy a variety of light breakfast options and coffee at Funny Library Coffee Shop, enjoy a more hearty breakfast at Commons Club, or order straight to your room with In Room Dining.
Search no more. The Commons Club offers an eclectic seasonal menu with indoor and outdoor seating available. Want to lunch pool-side? Our Pool Club offers light bites and snacks as well.
In accordance with our LEED Gold Certification, we are a 100% smoke-free property. Smoking areas are available across from the entrance of the hotel on Hi-Line Drive. We love a good time, but if you smoke or if there is any evidence of smoking in any of our chambers, you will be subject to a minimum cleaning fee of $250.
We know we look good, and you do too! However, flash photography & filming is prohibited in our hotel. Special requests for shooting are considered on a case by case basis by our marketing department and require a signed location agreement and minimum $500 location fee.
Any unauthorized use of images of Virgin Hotels Dallas or its contents is strictly prohibited. If you are found taking photos or filming while on property without permission, you will be subject to a location fee and may be asked to leave the property.
Please direct any film & photography inquiries to marketing.dallas@virginhotels.com.
Families are welcome on-property, however please note that adult-only activations & events are frequently held on property so we encourage you to call us before your stay to confirm what amenities will be available during your time with us.
Guests under the age of 21 must be accompanied by a parent or guardian to access The Pool Club & the Pool Deck
Ranging from 323 to 1,395-square-feet, our Chambers are bright and airy with warm textiles and Design District-sourced accessories and lighting. The Dressing Room includes a full vanity tucked between two white oak closet systems, sit-down makeup desk with mounted illuminated mirror, and an extra-large shower with a bench. A sliding wooden door (complete with peephole) separates it from The Lounge, which features Virgin’s patented ergonomically designed bed with a channel-tufted headboard, a red SMEG® mini-fridge stocked with street-priced snacks, High Definition TV and a yoga mat. All Chambers feature custom lighting on sensors that automatically illuminate when guests move and ample outlets for smartphones and other electronic devices. Closet curtains can be pulled closed in order to keep motion-sensored closet lights turned off.
Virgin Hotels Dallas is located in the heart of the Dallas Design District. We are surrounded by restaurants, trails, and shops within walking distance. Take a look at our Step Outside page for some recommendations!
While we love Dallas, we love our guests even more. The pool is not open to the public. However, daybed & cabana reservations are available to purchase through The Pool Club’s website. Visit www.vhpoolclub.com/dallas for more details.
Unfortunately not. Our system, while it does allow for streaming and screen mirroring services, does not allow for connecting outside gaming systems.
Only guests whose name is listed on your reservation will be allowed to check in. Give us a call at (469) 359-7700 to add authorized travel companions to your reservation. Please note, a credit card is required for authorization for room, tax & incidentals at the time of check in.
Save time checking in & out of your Chamber using our kiosk located next to the front desk.
Yes! Our Expansive Dallas gym and fitness center on the 5th floor features internet-equipped Technogym® cardio machines that allow you to get stuff done while you’re getting it done.
Yes!
We have valet parking available 24/7 available through the front driveway. Overnight parking is $42/night plus tax. Day parking is $20/day plus tax on Friday – Sunday, and $10/day Monday – Thursday. We do not have self-parking options available through the hotel. Event parking rates may vary.
Brew news! Our Funny Library Coffee Shop is conveniently located right off of the lobby on our ground floor as is open daily from 7AM to 2PM.
We’ve got two here in Dallas! Love Field is 4.1 miles, or about a 15 minute drive from us, while Dallas Fort-Worth International (DFW) is 17.4 miles away and can take up to 45 minutes by car, depending on traffic.
To get here from Love Field:
Take Herb Kelleher Way to Mockingbird Lane, Turn right onto Mockingbird for .2 miles.
Make your first left onto Denton Dr and continue for .7 miles.
Turn right onto Inwood Rd and continue for 1.3 miles to merge onto I-35E S
Take exit 430A for Oak Lawn Ave/Hi Line Dr
Turn right onto Oak Lawn Ave and continue for .1 miles
Turn right onto Hi Line Dr and Virgin Hotels Dallas will be down the street on your left hand side.
To get here from DFW:
Take TX-114 E toward Irving/Downtown Dallas. Continue on TX-114 for 10.5 miles
TX-114 E turns slightly right and becomes TX-183 E. Continue on TX-183 E for 2.1 miles
Merge onto I-35E S and continue for 2.6 miles
Take exit 430A for Oak Lawn Ave/Hi Line Dr
Turn right onto Oak Lawn Ave and continue for .1 miles
Turn right onto Hi Line Dr and Virgin Hotels Dallas will be down the street on your left hand side.
Closed Monday – Wednesday
Thursday – Saturday 12PM – 2AM
Sunday 12PM – 8PM
Seasonal Changes to our hours may apply.
Commons Club is your spot. Enjoy a modern social club concept, without dues, as well as a range of intimate experiences, live entertainment, and more.
Absolutely! Forgetting things happens to the best of us. Please visit ileftmystuff.com and click on Get Your Lost Item Back. Enter Client Identification Number 39336. There you will see all our items that we have collected from lost & found. From there you can arrange and pay for a shipping label to get it back to you–or you can swing by the hotel and pick it up! If you don’t see your item, enter it in and if we find something that matches it, we’ll get in contact with you! Please note that we hold items up to 90 days after finding them.
Cancellation policies vary by the type of rate/reservation that you book with us. Please refer to your individual confirmation to reference your particular cancellation policy–it will always be listed there!
Yes, the hotel is ADA accessible! We have rooms that feature roll-in accessible showers, tubs with grab bars, wider entrances for the rooms, as well as lowered countertops and amenities.
Mail can be received at the hotel, however we just ask that you mark the attention of the package to the name listed on the reservation.
Absolutely! In-Room Dining is available all day from 7am-10pm, with all the features of the Commons Club menu, based on the time of day. You can place your In Room Dining order with our YES! Team, on the Virgin Hotels App, or even on your TV! We offer contactless delivery and your order can be delivered to your door or to the sliding door in your chamber.
We love a good party and always have something new and exciting for our guests to enjoy during their stay. Check out our Marquee Events page to stay up to date on what events we have going on.
Cabanas & daybeds are available during the weekends at The Pool Club by reservation only and can be reserved through our website: https://virginhotels.com/dallas/tpc/.
We authorize $100/night for our standard room $250/night for our suite, with a maximum of $500 total during your stay. Any authorizations exceeding your total will be released upon check-out and can take up to 10 business days for your bank to return to your card.
