About The App
The Virgin Hotels app displayed on an iPad and iPhone.

Meet Lucy™

Your Personal Comfort Assistant The Virgin Hotels App

Get her FREE in your App Store
Available Now For Mobile Devices & Soon For Tablets.

Lucy Makes Things Happen for a Contactless Stay

Check in right from the app, which is also your room key.
And when you get here, ask for anything – extra pillows, laundry pick-ups, turndown service for suites, room service – she’ll make it happen without you having to talk to anyone. Now exclusively available when you join The Know, Virgin Hotels loyalty and preferences program.

app phone key
mobile light control
room service
Concierge service
  • She Lets You Check Into Your Room

    Just like checking into your own airplane seat, but way more exciting and luxurious.

  • She’s Your Room Key

    After you check in to your stay on your way to the hotel, use Lucy as your room key.

  • She Controls The Lights

    Don't bother with all the switches. Control your room lights from your mobile device.

  • She Controls The Thermostat

    No need to get out of bed to adjust the heat or AC. Lucy's got your sensitive parts covered.

  • She Orders Room Service

    Browse the menu and order with a few taps. Whether it's a late night snack or extra pillows, Lucy's got your back.

  • She Knows The Town

    Lucy is in with some of the most in-the-know locals, foodies, and socialites around. She'll help put that "Where should we go for dinner?" question to bed.

Get Lucy Sent To Your Phone Now

Enter your phone number to receive an instant download link. Standard carrier text message rates apply.