Travel Information & Cancellation Policies - COVID-19
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Travel Updates – Updated as of April 10, 2020

Virgin Hotels is closely monitoring the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO) and local health departments statements regarding the coronavirus (COVID-19) cases and following the guidelines. The wellbeing and safety of our hotel guests, visitors and teammates is of utmost importance. Virgin Hotels will continue to be extremely proactive in preparing to act quickly should the need arise.

Given the health and safety risks posed by this virus, we are asking all guests to please review your local authorities’ travel guidance and health advisories related to this outbreak. For the latest guides please visit,

To assist guests whose travel may be impacted, we have implemented the following concerning reservations at Virgin Hotels:

Travel Restricted Areas. We will waive cancellation fees or deposits for hotel stays through May 31, 2020 for guest(s) traveling from countries with a Level 2 or Level 3 designation from the CDC. For the latest listing please visit,

Existing Reservations. All reservations – even those described as non-cancellable or nonrefundable that are scheduled for arrival before May 31, 2020 can be changed or cancelled at no charge up to 24 hours before your scheduled arrival.

New Reservations. Any reservation you make – even those described as “non-cancellable” or nonrefundable – that are booked between today and May 31, 2020 for any future arrival date, can be changed or cancelled at no charge up to 24 hours before your scheduled arrival.

We encourage guests with questions or concerns regarding upcoming reservations to Virgin Hotels to contact the hotel where the reservation was made for assistance.