Guest Safety
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Committed to Caring:

CLEANLINESS & SAFE DISTANCING STANDARDS

Virgin Hotels takes cleanliness standards very seriously and has always been committed to ensuring delightful stays for all guests. The COVID-19 pandemic requires that we review and update our standards to ensure that we keep our global community of travelers and our teammates safe. We are following the guidelines as set forth by the Centers for Disease Control and Prevention, The American Hotel & Lodging Association “Safe Stay” guidelines and the requirements issued by government and local health authorities. The health, safety and knowledge of our teammates are essential to an effective cleaning and safe distancing program.

New Orleans Reopening:

NEW ORLEANS — The City of New Orleans today announced that effective Monday, Aug. 16, 2021, proof of vaccination or a negative PCR test will be required to participate in activities with a higher risk of COVID transmission, including indoor dining and bars, indoor gyms and fitness, indoor entertainment and large outdoor events.

This is in addition to the indoor mask mandate and in an effort to curb the unprecedented level of hospitalizations statewide and the growing number of deaths due to the more contagious and more deadly Delta variant.

Anyone 12 years of age and older, including employees, must provide proof of at least one dose of an approved COVID vaccine or negative PCR test within 72 hours to access the following:

INDOOR DINING

  • Restaurants
  • Bars
  • Breweries, microbreweries, distilleries & micro-distilleries

INDOOR FITNESS

  • Gyms
  • Indoor group fitness centers or individual fitness classes

INDOOR ENTERTAINMENT & PERFORMANCE SPACES

  • Indoor sports complexes, stadiums & arenas
  • Concert & music halls
  • Event spaces such as hotel ballrooms, event venues & reception halls
  • Pool halls, bowling alleys, indoor play centers, arcades, skating rinks, indoor playgrounds & arcades
  • Adult live performance venues
  • Casinos, racetracks & video poker establishments
  • Indoor amusement facilities

LARGE OUTDOOR EVENTS

  • Outdoor events of more than 500 people if total attendance is more than 50% of the outdoor venue’s capacity.

To prove vaccination status, individuals can use the LA Wallet app; an original, digital photograph, or photocopy of CDC vaccination cards (both sides); or an official vaccine record issued by another state, foreign nation or the World Health Organization.

See the full guidelines at ready.nola.gov/restrictions. Window signs for businesses as well as a detailed handout on how to check for vaccination status and negative tests are also available on the website.

Cleanliness Standards:

All teammates at each of the hotels have been trained and given guidance to deliver heightened hygiene standards. We have taken measures above and beyond our normal cleaning and added precautions on disinfecting frequently touched surfaces including elevator buttons, light switches, door handles, counters, public bathrooms and staircases. PPE will be required to be used by all teammates. Below are the extra cleaning protocols and precautions that Virgin Hotels has put in place for you and our teammates.

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Guest Chamber

  • Housekeeping is disinfecting highly touched areas including, telephones, door handles, bathroom faucets and shower handles; television remote control, thermostat, light switches and electrical plugs before and after guest(s) arrive and/or depart.
  • Housekeeping will use mask and gloves while in chambers.
  • Ice machine handles are frequently disinfected.
  • Disinfecting television screens and knobs.
  • Disinfectant is used to clean the Guest Chamber
  • In addition to enhancing our hygiene protocols, hotel teammates are also completing COVID-19 awareness training.
  • Housekeeping service is available upon request only.

Lobby Area

  • Entrance doors of the hotel are frequently being cleaned and disinfected.
  • Hand sanitizers are located throughout the hotel for all visitors.
  • Front desk teammates are washing hands frequently, utilizing hand sanitizer and wiping down desk and areas often touched, especially iPads and room keys.
  • Lobby furniture including arms of all chairs regularly wiped and cleaned.

Valet

  • Hotel luggage carts are sanitized regularly.
  • Guest(s) vehicles are now being disinfected: steering wheel, door handles and driver seat.
  • Vehicles keys will be disinfected prior to giving back to guest.
  • Valet teammates will use hand sanitizer.

Public Restrooms

  • We’ve increased the frequency of cleaning and disinfecting of door handles.
  • Garbage bins are regularly wiped down.
  • Disinfecting high-touched surfaces.

Meeting & Event Venues

  • Hand sanitizer station are located throughout ballroom area for all guests.
  • Doors and light switches are cleaned and disinfected repeatedly.
  • All tables and chairs are disinfected before and after being used for meetings.
  • Floors and carpets are regularly vacuumed and steamed.
  • Tablecloth and podium are wiped and disinfected before and after use.

Restaurants & Bars

  • All entrance areas and door handles will be cleaned and sanitized.
  • The Host(ess) stand will be cleaned and disinfected regularly.
  • All telephones, computers, iPads and menus will be disinfected frequently.
  • Where appropriate, disposable menus will be used.
  • All furniture, including tables, chairs, and pool deck furniture, are regularly wiped and disinfected.
  • Coffee machines in our coffee shops are wiped and disinfected every hour.
  • Personal or refillable mugs will no longer be accepted.
  • In the back of house, hand sanitizer stations are found at each dishwashing machine.
  • Glove usage is reinforced and disinfecting wipes are available for all teammates.
  • Cooks, Chefs, Stewards and all teammates are required to wash hands and sanitize thoroughly before putting gloves on.
  • Teammates disinfect the handles on the dishwasher machine before and after usage.
  • Chefs and cooks disinfect workstations before and after their shift.
  • All workstations and high touch surfaces, such as stoves, ovens, etc. are cleaned and disinfected regularly.
  • Stewards must wash hands, disinfect and put on new gloves after touching the garbage, after sweeping and after mopping floors.

Fitness Center

  • We’ve amplified the disinfecting of all gym equipment.
  • Fitness center will be cleaned 3 times per day and checked hourly to disinfect equipment and high touch point areas.
  • Disinfectant gym wipes and hand sanitizers are available for guest use.
  • Single use individual cups are used with water dispenser.
  • All teammates disinfecting and cleaning the fitness center are wearing gloves while grabbing the garbage cans and towels.
  • All highly touched counters are wiped and disinfected regularly.

Heart Of House

  • We’ve amplified all hygiene in areas that our teammates work (aka: behind the scene); focusing and ensuring linen closet and door handles are frequently disinfected.
  • Hand sanitizers are located throughout Virgin Hotels back of house for all teammates to have access.
  • Teammates screened daily before shifts.
  • All shared workstations, computers and telephone are now cleaned and disinfected often.