FAQs

Frequently Asked Questions (FAQs)

What is your minimum check-in age?

We know age is just a number, but you do need to be 21+ to make a reservation and check-in at Virgin Hotels San Francisco.

WHAT TIME IS CHECK-OUT? DO YOU HAVE LATE CHECK-OUT?

We have flexible check-in and check-out times. Just call the front desk and we can help cater to your trip. There are no fees for early check-in or late check-out.

DO YOU HAVE WIFI?

Free Wifi for all! No charging extra for bandwidth. All the WiFi, all the time.

CAN I HAVE MY WEDDING AT THE HOTEL?

You can have any kind of event here! Whether you’re planning a private party, nuptials, wedding shower, or dog’s first birthday, there are all sorts of check lists needed to make your way from great idea to great event. Visit our Social Occasions page to learn more.

WHAT’S THE BEST WAY TO GET FROM the SFO Airport TO THE HOTEL?

By Car:
SFO: Head northwest on US-101 N towards San Francisco for 12 miles. Keep right at the fork to continue onto I-80 E and follow signs for Bay Bridge. Take Exit 2 for 4th Street, turn left onto Bryant Street, then turn left onto 3rd Street, a left onto Howard Street and then one more left onto 4th Street. You made it. Our valet is waiting for you.

Oakland: Head north on Airport Drive and continue on to 98th Ave to take the Interstate 880 N ramp to Downtown/Oakland for 9 miles. Take the I-80 W exit towards San Francisco. Use the right 2 lanes to take Exit 2C for Fremont Street, and then take a left onto Howard Street. Take another left onto 4th Street. You made it. Our valet is waiting for you.

By Train:
SFO: Hop on the Pittsburg/Bay Point line BART towards Downtown San Francisco. Get out at the Powell Street Station Stop (only 10 stops from the airport) and head east on Market Street toward 4th Street, make a right and head three blocks South. You can’t miss the Virgin Hotels San Francisco entrance on 4th Street at Folsom Street.

Oakland: Take the Oakland Airport – Coliseum line towards the Coliseum BART Station. Switch trains to the Dublin/Pleasanton – Daly City line and get out at Powell Street Station (only 6 stops) and head east on Market Street toward 4th Street, make a right and head three blocks South. You can’t miss the Virgin Hotels San Francisco entrance on 4th Street at Folsom Street.

ARE YOU A PET FRIENDLY HOTEL?

Your best friend is more than welcome at Virgin Hotels San Francisco with pet-friendly chambers and comfy pet-menities as cozy as your own. Yep, we’re big fans of the fuzz, and think traveling with pets should be just as fun for them as it is for you. No breed or size restrictions. No fees.

WHERE CAN I EAT BREAKFAST?

If you’re in the mood for something quick and simple (and delicious too), our Funny Library Coffee Shop pours coffee by Laughing Man Coffee and offers a grab-and-go station with gourmet pastries and healthy, fresh light bites curated by Executive Chef, Adrian Garcia in partnership with local San Francisco bakery, Craftsmen and Wolves. If you’re seeking something a bit more leaisurely, Commons Club serves a full breakfast menu from 7am – 10:30pm showcasing a seasonally-driven menu with a twist on some of the classics. Need your Full English Breakfast? Chef Adrian has you covered.

WHERE CAN I EAT DINNER?

Commons Club is your spot. Chef Adrian Garcia showcases a seasonally-driven menu in a lively atmosphere where you can join us at the bar or in the dining room for a sophisticated yet playful scene with a mix of rotating DJ’s for nightly music.
Dinner: 5:30 PM – 10:00 PM
Bar Menu: 2:00 PM – 10:00 PM

DO YOU HAVE A LOST & FOUND?

Left your stuffed teddy bear behind? Not a problem. We make every effort to return articles left at the hotel. If you want to report a lost item, please let us know immediately by calling us at 415.534.6500 or emailing us at yes.sf@virginhotels.com. We will keep the lost & found items safely for up to 30 days.

DO YOU HAVE A HOUSE CAR?

We don’t, but give our concierge a ring during your stay, and they will be happy to call you a taxi cab, or give you directions to the closest BART or bus stop. There are also always JUMP bikes, Ubers and Lyfts available in the area.

DO YOU HAVE A GYM?

Yes! Our expansive San Francisco gym and fitness center on the 2nd floor features internet-equipped Technogym® cardio machines that allow you to get stuff done while you’re getting it done.

DO YOU HAVE A COFFEE SHOP?

Brew news! Our Funny Library Coffee Shop is conveniently located right off of the lobby on our ground floor. Serving up delicious Laughing Man Coffee 7 days a week, 6:30am – 2:30pm.

DO YOU HAVE VALET? WHERE CAN I PARK? HOW MUCH DOES IT COST?

Yes! We have a valet at the side entrance of our hotel. The cost for parking is $65 / night, $30 / up to 2 hours, and $45 / 5+ hours. Also, we have a wonderfully handy feature where you can text us and we’ll grab your car when you’re ready to leave. There is no parking garage available on property but there are public lots throughout the downtown SOMA area.

DO YOU HAVE A POOL?

We don’t. But if you’d like to take a dip in the water, our concierge will be happy to recommend some nearby clubs with day access.

WHAT ARE EVERDENE ROOFTOP’S HOURS?

Tuesday – Saturday, 5pm – 1am

WHERE CAN I EAT LUNCH?

Search no more. The Commons Club offers an eclectic seasonal menu, crafted by Modern-Californian chef Adrian Garcia offering the perfect atmosphere to eat – and get a little work done if you’re in the mood. Lunch: 11:30 AM – 2:00 PM.

DO YOU ALLOW SMOKING?

No smoking, and we’re not joking! Virgin Hotels San Francisco is a non-smoking hotel. The penalty for smoking is a non-refundable charge of $300.