Travel Information COVID-19

A Message to Our Community From Our CEO, Raul Leal – Updated as of March 19, 2020

Virgin Hotels was born out of love—love for our communities, hotel guests, visitors and teammates have always been at the heart of everything we do at Virgin Hotels. We’ve endeavored to make travel more meaningful while helping you discover the lighter side of life. Each day we strive to entertain you while enriching your travel experiences and providing a safe and comfortable place to rest each night. In a short period of time, your patronage has spoken volumes and we are extremely thankful.

Over the past two weeks, we’ve been keeping a close eye on how the coronavirus (COVID-19) pandemic has developed across the globe. As the situation continues to unfold, the coronavirus crisis forces businesses and organizations like ours to do our part to help prevent the spread of COVID-19 and minimize the risk to our community of travelers. Within the past few days, state governments have mandated business closures across country.

Virgin Hotels is committed to the safety and well-being of all our guests and teammates. We continue to closely monitor updates provided by the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO) and local health departments regarding COVID-19 and following the guidance of government and public health officials. We are devastated for everyone whose lives and careers are being disrupted by this pandemic, especially our teammates who are at the heart of all we do and who have flawlessly executed our mission: Everyone Leaves Feeling Better.

In support of the City of San Francisco’s efforts to increase social distancing, Virgin Hotels has made the difficult decision to temporarily close Virgin Hotels San Francisco through April 30, 2020. We feel we have a responsibility to the community, our teammates, their families and to our hotel guests to reinforce and follow recommendations on the appropriate health and safety measures. To alleviate financial hardship, we will provide economic relief for both our full-time and part-time teammates and extend health benefits for those who are on our health plans and impacted by the closure through April 30, 2020. We also will work to provide additional resources to help all teammates in need of federal assistance.

At this time our hotels in Chicago and Dallas remain open as we continue to monitor and evaluate the situation. Currently, management teams at each of the properties have guidance to deliver heightened hygiene standards and have put into practice procedures designed to protect you. We have taken measures above and beyond our normal cleaning and added precautions on disinfecting frequently touched surfaces including elevator buttons, door handles, counters and staircases. We’ll continue to keep hand-sanitizing dispensers throughout the hotel and back of house. Additionally, we have decided to suspend operations at all restaurants and bars to limit in-person gatherings.

We will keep you all updated on our hotels as we continue to monitor the COVID-19 pandemic. While this remains a challenging time, I want to thank our incredible team for their commitment to serving our guests. Please be safe and help us overcome this pandemic by following strict protocols; while always being kind to others and helping those, who need it the most. We look forward to welcoming everyone back once we overcome this difficult time.

Warmly,

Raul Leal

Chief Executive Officer, Virgin Hotels

Restaurants, Rooftops & Live Music Venues – Updated as of March 18, 2020

Effective March 17, 2020, Virgin Hotels Chicago, Virgin Hotels San Francisco and Virgin Hotels Dallas will be temporarily closing all restaurants, rooftops and live music venues to help prevent the spread of COVID-19. With your health in mind, we hope to minimize risk to our teammates, guests and community, and will continue to follow guidance from health and government authorities. Please stay tuned for updates on our website and social channels.

Travel Updates – Updated as of March 14, 2020

Virgin Hotels is closely monitoring the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO) and local health departments statements regarding the coronavirus (COVID-19) cases and following the guidelines. The wellbeing and safety of our hotel guests, visitors and teammates is of utmost importance. Virgin Hotels will continue to be extremely proactive in preparing to act quickly should the need arise.

Given the health and safety risks posed by this virus, we are asking all guests to please review your local authorities’ travel guidance and health advisories related to this outbreak. For the latest guides please visit, https://wwwnc.cdc.gov/travel/notices

To assist guests whose travel may be impacted, we have implemented the following concerning reservations at Virgin Hotels:

Travel Restricted Areas. We will waive cancellation fees or deposits for hotel stays through April 30 for guest(s) traveling from countries with a Level 2 or Level 3 designation from the CDC. For the latest listing please visit, https://www.cdc.gov/coronavirus/2019-ncov/travelers/index.html.

Existing Reservations. All reservations – even those described as non-cancellable or nonrefundable that are scheduled for arrival before April 30, 2020 can be changed or cancelled at no charge up to 24 hours before your scheduled arrival.

New Reservations. Any reservation you make – even those described as “non-cancellable” or nonrefundable – that are booked between today and April 30, 2020 for any future arrival date, can be changed or cancelled at no charge up to 24 hours before your scheduled arrival.

We encourage guests with questions or concerns regarding upcoming reservations to Virgin Hotels to contact the hotel where the reservation was made for assistance.