FAQs

Check-in is from 3:00pm and checkout is at 12:00pm.

A passport is required from all non-UK Resident checking into the hotel. A valid government issued photo ID is required at the time of check-in for UK Residents.

Yes, travel requirements to the UK are changing starting April 2, 2025 Visitors from the US, Europe, Australia, and Canada will need an Electronic Travel Authorisation (ETA) to enter the UK. This applies to visits after 2 April 2025. An ETA costs £10 per person, and the fee applies to all travellers, including children and babies. For more information visit: https://www.gov.uk/guidance/apply-for-an-electronic-travel-authorisation-eta

Late check-out is available upon request, subject to availability, and incurs an additional hourly fee. To check availability and pricing, please contact us at [email protected].

Our usual check-in time begins at 3 PM. If you’re an eager beaver, you can request early check-in, subject to availability. Please contact us in advance to let us know your expected arrival time so we can notify our team. For availability and pricing, please email [email protected].

There is no business centre on site but please do speak with our Junction Team (Reception Team) and we will do our best to assist with any requests.

Highspeed WiFi is complimentary throughout the hotel.

There is air conditioning throughout the hotel and in all guest bedrooms.

As part of local regulations we do not allow smoking internally and this applies to guest bedrooms too.

We do have a fitness centre on-site which is open 24 hours for residents of the hotel and members of Blue Marlin Ibiza. You'll find it on level -3. 

Yes, our rooftop pool is open year-round and heated during the winter months. It is managed by Blue Marlin Ibiza. You'll find it on level 7.

 
7:00 AM to 12:00 PM: Open to adults and children aged 18 and under.
12:00 PM to 9:30 PM: Exclusively for adults over the age of 18.

Yes, all rooms come with a fully stocked red SMEG fridge, priced at street value.

18 years old.

Children two and under.

Yes, our Grand Chamber Two Queen rooms feature two queen-sized beds.

Yes, we offer accessible options including the Chamber King Accessible, Grand Chamber King Accessible, and Grand Chamber Junior Suite Accessible.

Yes, some of our rooms can be grouped together. Please contact [email protected] to check availability.

We offer a range of family-friendly rooms, designed to provide flexibility and comfort. From connecting rooms to spacious suites, many of our accommodations can be customised to suit your needs, with the option of adding an extra bed* where available. For assistance or to make a reservation, please contact us at [email protected].

Our family-friendly options include:

• Grand Chamber Junior Suite*: A larger suite offering additional space and comfort.
• Grand Chamber Junior Suite Terrace*: Enjoy the luxury of a private terrace with your suite.
• Deluxe Chamber One-Bedroom Suite*: A spacious suite with a separate living area, ideal for families needing extra space.
• Richards Penthouse Flat*: The ultimate in luxury, offering expansive space and premium amenities for families who want the best.

Yes, you can add a baby cot or a dog bed to any chamber or suite free of charge. In some suites, it's also possible to add a rollaway bed for an additional charge of £50 per night. Please note that the rollaway bed is suitable for guests aged 17 and under. For assistance or to make a reservation, please contact us at [email protected].

Yes, depending on availability.  Please contact [email protected] with your confirmation number and we can send you the available options. Upgrades are subject to additional fees which is advised at time of your request.

Members of Virgin Hotels' loyalty program, The Know, can receive free room upgrades, but they are subject to availability. To start benefiting from The Know program today, press here.

Yes, contact [email protected] before your stay or the Junction Team (Reception Team) during your visit to arrange chocolates or prosecco for your room at an additional charge.

Breakfast inclusion depends on your chosen rate. Breakfast is available for an additional charge of £25 per person per day if it's not already included in your rate or a la carte menu. To confirm whether your booking has breakfast, email [email protected] with your confirmation number.

All rooms feature feather bedding for your comfort. Hypoallergenic pillows and bedding are available upon request. For more information, contact [email protected] with your confirmation number.

Bathtubs are exclusively available in Sir Richard's Flat and the Deluxe Chamber One-Bedroom Suite. All our room types feature walk-in rainfall showers and steam rooms with the exception of accessible rooms.

If your reservation was made through a third-party website, any amendments will need to be made directly with that third party.

Visit our junction team (reception) to assist with recommendations for local attractions, restaurants, and more. For additional ideas and suggestions, please explore our digital concierge here.

Yes, the Junction Team (Reception Team) will happily store your luggage before check-in and after check-out, allowing you to continue exploring London with ease.

To get to Virgin Hotels London Shoreditch (EC2A 3PT) from each of London’s major airports:

From Heathrow Airport:

-        Underground: Take the Elizabeth Line (Purple) from Heathrow Airport from Terminals 2 & 3 to Liverpool Street Station. The hotel is an 8-minute walk from there.

From Gatwick Airport:

-       Underground: take a Thameslink train to London Bridge Station, then transfer to the Northern Line (Black) to Old Street Station. The hotel is a 10-minute walk from there.

From London City Airport:

-       Underground: Take the DLR to Bank Station, then transfer to the Central Line (Red) to Liverpool Street Station. The hotel is a 8-minute walk from there.

From Luton Airport:

-        Underground: Take the Thameslink train to King's Cross Station, then transfer to the Victoria Line (Light Blue) southbound to Oxford Circus Station and change to the Central Line (Red) eastbound to Liverpool Street Station. The hotel is a 10-minute walk from there.

From Stansted Airport:

Underground: Take the Stansted Express to Liverpool Street Station, then walk to the hotel (10-minute walk).

For all options, Liverpool Street Station is the main connection point for the Underground, and the hotel is just a short walk from there. Alternatively, taxis or ride-hailing services (like Uber and Lyft) are available from all airports directly to the hotel.

Unfortunately, the hotel does not have on-site car parking or valet services. However, the nearest parking garage is Broadgate Car Park, located at Bishopsgate, London EC2A 2EW, just a 5-minute walk from the hotel.

UNDERGROUND:

Liverpool Street 0.3 miles (8-minute walk to the hotel)
Old Street 0.4 miles (10-minute walk to the hotel)

OVERGROUND: 

Shoreditch High Street Station 0.2 miles (5-minute walk to the hotel)

BiBo Shoreditch by Dani García:

Monday | Closed
Tuesday | 5pm - 11pm
Wednesday | 12 - 11pm
Thursday - Saturday | 12 - 11:30pm
Sunday | 12 - 10pm

Marilin’s on the Roof:

Breakfast: 7am to 10.30am (Open daily)
Lunch:12pm to 2.30pm (Open daily)
Dinner: 5pm to 9.30pm (Open daily)

Common’s Club:

Sunday – Wednesday: 10am to 11pm
Thursday – Saturday: 10am to 1am

Breakfast is served daily at Marilin’s on the Roof from 7am to 10.30am. You'll find it on level 7. Don't want to leave the comfort of your bed? No worries—room service is ready to bring breakfast to you from 7:00 AM to 11:00 AM.

Yes, we offer room service. Breakfast is available from 7:00 AM to 10:30 AM, and our full menu is available from 11:00 AM to 10:30 PM. Please note that a tray charge of £4.50 and a 12.5% service charge will be added to your bill.

We certainly are! Your furry friend will receive a warm welcome that will have their tail wagging in no time! Expect pet-friendly amenities as cosy as your own.

We welcome up to two pets per room. There are no breed or size restrictions as long as your little companion can fit in the lift. We kindly ask that they are kept on a lead in public areas and are on their best behaviour. Extra treats are available at the front desk if required.

Due to health and safety concerns around our open kitchen element, pets are only allowed in Commons Club.

Mark Street Gardens (EC2A 4DS), Just a short stroll away, perfect for a quick pit stop.

Haggerston Park (E2 8NN), A 15-minute walk, featuring a dedicated dog park where your pup can roam free and make some new friends.

The Manor:  Capacity 300 | Size 306m²

The Manor East: Capacity 150 | Size 153m²

The Manor West: Capacity 120 | Size 153m²

The Founder’s Room:  Capacity 60 | Size 71m²

Common’s Club: Capacity 45

BiBo Shoreditch: Capacity 190

BiBo Private Dining Room: Capacity 16 | Size 41m²

Sal Rosa at BiBo: Capacity 40 | Size 40m²

For enquiries about our event spaces at Virgin Hotels London Shoreditch, please contact [email protected].

For events at Blue Marilin Ibiza, including the rooftop, please email [email protected].

An App that is your own personal comfort assistant. Check in right from the app, which is also your room key. Whilst you stay with us, ask for any requests through the app– extra pillows, laundry pick-ups, room service – she’ll make it happen without you having to talk to anyone. Download the Lucy App here.

It is our Virgin Hotels personalized loyalty program in which guests can benefit from free room upgrades, best rates, special offers, Virgin points & more. To start benefiting from The Know program today, press here.