The Virgin Hotels App
Your Personal Comfort Assistant
Download for FREE in your App Store
Available for Mobile Devices & Tablets.
Enjoy a contactless stay
Check in right from the app, which is also your room key.
The Virgin Hotels app allows you to seamlessly control your experience before you even arrive. From mobile check-in and keyless entry to in-room controls, room service at your fingertips, and seamless service requests, everything you need is effortlessly within reach.
Now exclusively available when you join The Know, Virgin Hotels loyalty and preferences program.
Check Into Your Room
Get ahead of the game and check in before you even land. Available anytime after 3 PM the day before arrival.
Access Your Room Key
Access your chamber, elevator, and key-protected amenities—all from your device.
Control The Lights
Don't bother with all the switches. Control your room lights from your mobile device.
Control The Thermostat
No need to get out of bed to adjust the heat or AC—set your preferences all from the Virgin Hotels app.
Order Room Service
Browse the menu and order to your hearts desire with just a few taps.
Hotel & Dining Reservations
Book a table or your next stay with ease.
Seamless Check Out
Check out from your phone, review your bill, and have it emailed instantly—no stop at the desk required.
Perks For Know Members
Want to be in The Know? Join our personalized loyalty program to unlock exclusive perks like room upgrades, member-only rates, and daily cocktail hour when you sign up.
And if you're in The Know, the Virgin Hotels app gets even better. Update your preferences (sweet or salty?) and unlock exclusive member perks that make your stay even more rewarding.
As a Know member, you can now earn and redeem Virgin Points on stays at participating Virgin Hotels when you sign up to Virgin Red - Virgin's rewards club. Connect your accounts in the Virgin Hotels app and build up your points balance to unlock a treasure trove of rewards.