FAQs

Check-in is from 3:00pm and checkout is at 12:00pm.

A passport is required from all non-UK Resident checking into the hotel. A valid government issued photo ID is required at the time of check-in for UK Residents.

This is subject to availability. Late checkout is charged at an additional £20 per hour.

Know Members are eligible for a complimentary later check out of 1pm, subject to availability.

Our usual check-in time is available from 3pm. If you’re an eager beaver, you can request early check-in, which is subject to availability. Contact us ahead of your stay to let us know what time to expect you so we can make our teammates aware.

There is no business centre on site but please do speak with our concierge team and we will do our best to assist with any requests.

Highspeed WiFi is complimentary throughout the hotel.

There is air conditioning throughout the hotel and in all guest bedrooms.

As part of local regulations we do not allow smoking internally and this applies to guest bedrooms too.

We do have a fitness centre on-site and this is open 24 hours for residents of the hotel only.

Unfortunately we don’t have a swimming pool in the hotel.

Yes, all rooms come with a fully stocked red SMEG fridge, priced at street value.

18 years old.

Children two and under.

Yes, we do have Chamber Twin bedrooms available – please contact [email protected] or book direct on the website.

We have 11 accessible Chamber King bedrooms in the hotel – please contact [email protected] or book direct on the website.

Some rooms can be grouped together, you’ll enter from the corridor through a common door into a cozy private entry way which then leads to the door of each individual room. Please contact [email protected] to check availability for these rooms.

• Our Family King Suite, featuring one king bed and a separate bedroom with bunk beds and a sofa bed for up to three children under 17 to share.
• Our Two-Bedroom Suite, featuring our signature suite, Sir Richard's Flat, with neighbouring Grand Chamber King with an interlinked corridor to enhance your VIP experience.
• Our Family Chamber featuring two neighbouring Chamber King rooms (with a twin bed option in one room).

Yes! A crib / dog bed can be added to any chamber & suite at no additional cost.  For some suites, we can add a rollaway bed additional charge of 50£ per night, suitable for guests 17 and under.

Yes, depending on availability.  Contact [email protected] with your confirmation number and we can send you the available options. Upgrades are subject to additional fees which is advised at time of your request.

Yes, this can be arranged with the reservations team,  [email protected]  prior to your stay or alternatively with the team at Junction upon your arrival and throughout your stay at an additional charge.

It depends on which rate you’ve chosen. To find out if breakfast is included in your stay, contact [email protected] with your confirmation number to ask one of our teammates.

All rooms have feather free bedding. Feather pillows remain in the wardrobe, of feather bedding is the guest's preference, this is available on request. For more information, please contact [email protected] with your confirmation number. 

You can practice your royal wave from our Chamber King Castle View or Castle View King Suite. 

Baby cots can be requested for all chambers and suites for children aged 2 and under at no additional cost. Extra beds can be requested for most suites for children 3 – 17 for an additional £50 per night (paid on arrival).

We only have a bathtub available in Sir Richards Flat. All other room types have walk in rainfall showers.

Any amendments to reservations made through a third-party website should rd be amended with the third-party website.

Yes, the Concierge and Bell Team will happily store your luggage prior to check in and after check out so that you can continue to explore all that Edinburgh has to offer at ease.

From the airport

• A taxi to the hotel is approximately 25 minutes and, on average, costs £25 each way.
• Edinburgh Trams stops right outside the airport. Hop off at Princes Street and it’s a short walk up a big hill to the hotel.
• The Airlink 100 bus connects the airport to Waverly Bridge.. From there it’s a 12-minute walk to the hotel.

From the train station (Edinburgh Waverley)

• 15-minute walk uphill via North Bridge and the Royal Mile.
• You can get a taxi from the taxi rank outside. This should take less than 10 minutes and cost £10, approximately.

Yes! Valet Parking is available for £45 per night. Reservations are required so please contact us at [email protected] to add this onto your stay.

The hotel’s main entrance on Victoria Street can be accessed from George IV Bridge. When using a Sat Nav/GPS, we recommend searching for the National Library of Scotland to ensure you are directed to the correct side of Victoria Street to arrive by car. Please note due to road closure, the hotel cannot be accessed by car from Grassmarket.

Note: Edinburgh's Low Emission Zone is effective from the 1st of June 2024. This may affect guests travelling to the hotel via personal/ rental vehicle. Vehicles that don't meet the emission standards may be fined if driving through the low emission zone.

Click here to view the Low Emission Zone Map.
Click here to check eligibility of your vehicle.

Older cars risk a fine if driving through the city centre.

Want to self-park? We have partnered with NCP Castle Terrace for a discounted rate for overnight parking. The self-parking options are a 10 – 15-minute walk from the hotel so if you’d like to drop your bags off with us first our Concierge & Bell team are available to assist at the main entrance.

Note: Edinburgh's Low Emission Zone is effective from the 1st of June 2024. This may affect guests travelling to the hotel via personal/ rental vehicle. Vehicles that don't meet the emission standards may be fined if driving through the low emission zone.

Click here to view the Low Emission Zone Map.
Click here to check eligibility of your vehicle.

Older cars risk a fine if driving through the city centre.

Eve:

Breakfast: 7am-10:30am

Brunch: 12pm-4pm

Evening Menu: 4:30pm-9:30pm

Eve’s Bar: 12pm-late

Commons Club:

Restaurant: 5pm-9:30pm

Chef’s Table 7pm I Thursday - Saturday

Afternoon Tea 12pm-3pm I Saturday & Sunday

Lunch Roast 12pm-3pm I Saturday & Sunday

Commons Club Bar: 12pm-1am

Breakfast is served in Eve daily from 7am – 10:30am.

Commons Club Bar is open for residents and non-residents until 1am.

Yes, served in The Oculus Lounge every Saturday & Sunday from 12-3pm. Afternoon Tea can be booked via email on [email protected]

Yes, we offer room service.

Breakfast: 7am-11:00am
All Day Platters: 12pm – 9:30pm
Night Menu: 9:30pm – 6:30am

The menu can be on the In Room Dining feature on the TV screen in your chamber.

We are! Your best friend will be given the warmest welcome, sure to get their tail wagging!  Expect comfy pet-menities as cozy as your own.

A maximum of two pets per chamber. No breed or size restrictions as long as your wee pal fits into the lift they are welcome. We just kindly ask that you keep them on a leash while in public spaces.

Your pets are welcome in Eve and Commons Club restaurant but not in the Commons Club Kitchen due to health and safety concerns around our open kitchen element.

Greyfriars Hall – Capacity 150 pax I 2131ft² I A former medieval church providing a picturesque backdrop for classy corporate dinners, beautiful banquet, regal receptions or majestic milestones.

The Study – Capacity 16 pax I 237 ft² I A brilliantly intimate space for meeting with colleagues or socialising amongst peers.

The Founders – Capacity 30 pax I 420ft I Complimenting the main room at Greyfriars Hall. Perfect for large break meetings within our church setting.

The Scarlet Lounge – Capacity 15 I Perfect for large break meetings within our church setting. Plush and luxurious. The perfect get together destination for pre-event drinks and all social gatherings.

Choose from several configurations to best match the size of your party with vibe want.

The Commons Club Kitchen – Capacity 10 I Showcasing the best of Scottish larder, Chef de Cuisine embarks guests on a culinary journey in collaboration with globally renowned guest chefs.

Roof Terrace – Capacity 40 I Located on the 7^th floor, the Roof Terrace featuring mesmerising view of Edinburgh Old Town and Castle. The ideal space for group get togethers, social gatherings and welcome receptions.

Eve, The Courtyard – Capacity 20 seated, 60 standing I The perfect space to host a private party, laced with live music, cocktails and floor to ceiling window doors through to Eve Bar and Restaurant.

Please contact [email protected] for more information.

An App that is your own personal comfort assistant. Check in right from the app, which is also your room key. Whilst you stay with us, ask for any requests through the app– extra pillows, laundry pick-ups, room service – she’ll make it happen without you having to talk to anyone. Download the Lucy App here.

It is our Virgin Hotels personalized loyalty program in which guests can benefit from free room upgrades, best rates, special offers, Virgin points & more. To start benefiting from The Know program today, press here.