Committed to Caring:
CLEANLINESS & SAFE DISTANCING STANDARDS
Virgin Hotels takes cleanliness standards very seriously and has always been committed to ensuring delightful stays for all guests. The COVID-19 pandemic requires that we review and update our standards to ensure that we keep our global community of travelers and our teammates safe. We are following the guidelines as set forth by the Centers for Disease Control and Prevention, The American Hotel & Lodging Association “Safe Stay” guidelines and the requirements issued by government and local health authorities. The health, safety and knowledge of our teammates are essential to an effective cleaning and safe distancing program.
All teammates at each of the hotels have been trained and given guidance to deliver heightened hygiene standards. We have taken measures above and beyond our normal cleaning and added precautions on disinfecting frequently touched surfaces including elevator buttons, light switches, door handles, counters, public bathrooms and staircases. PPE will be required to be used by all teammates. Below are the extra cleaning protocols and precautions that Virgin Hotels has put in place for you and our teammates.
All teammates at each of our hotels have been trained and given guidance to ensure we provide safe social distancing measures. Guests will be advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them while standing in lines. Restaurant and lounge tables, bar stools, and other physical layouts will be arranged to ensure appropriate distancing. Teammates will be reminded to practice physical distancing by standing at least six feet away from guests and other employees whenever possible. PPE will be required to be used by all teammates and hotel guests (face masks). Below are the protocols we have put in place for you and our teammates.