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FAQ: The Know x Virgin Red

What You Need To Know

How To Earn:

1. Sign up to Virgin Hotel’s personalized loyalty club, The Know, and link your account via the Account section of Virgin Red.

2. Book your stay directly with participating Virgin Hotels.

3. Earn 5 points per $1 USD, or 7 points per 1 GBP.

4. The points will appear in your Virgin Red and The Know accounts within thirty days of your checkout date.

What are The Know, Virgin Red, and do I need to join both?

  • ·     The Know is Virgin Hotels’ loyalty and preferences program. Members enjoy a personalized stay, member-only rates, upgrades, and exclusive perks.
  • ·      Virgin Red is Virgin’s rewards club where you can earn and spend Virgin Points across the Virgin family and with partners. Think of it as your way to make the most out of being part of the Virgin community.
  • ·      Yes – to earn Virgin Points at Virgin Hotels, you must be signed up for both Virgin Red and The Know and link your accounts.

What Hotels are participating?

  • Virgin Hotels Chicago
  • Virgin Hotels Dallas
  • Virgin Hotels Nashville
  • Virgin Hotels New Orleans
  • Virgin Hotels New York
  • Virgin Hotels London-Shoreditch
  • Virgin Hotels Las Vegas: Members can earn points but cannot redeem.
  • Virgin Hotels Edinburgh: Not currently participating in Virgin Red.

Do you have to be a member of both The Know and Virgin Red to earn points?

Yes – to receive Virgin Points, a Virgin Red member also has to sign up to The Know – which is the loyalty and preferences program for Virgin Hotels where they receive a personalized stay, member only rates , upgrades and so much more.

How do I link my Virgin Red accounts to The Know?

Which hotels can you earn Virgin Points on?

You can earn Virgin Points on Virgin Hotel stays in Chicago, Dallas, Nashville. New Orleans, New York City and London-Shoreditch.

Points price varies based on hotel and dates of stay. For non-UK hotels, taxes, fees and charges apply. Subject to availability.  

 

*at this time Virgin Hotels Edinburgh is not participating in Virgin Red

How many points do you earn?

Members of both The Know and Virgin Red earn:

  • 5 points per $1 USD
  • 7 points per £1 GBP

Guests must be signed up to both programs to start earning. Points will only be earned for nightly room rate, excluding taxing, fees, and any incidental charges.

What do I need to do to redeem Virgin Points on Reward Stays at Virgin Hotels?

  • First, link your Virgin Red account to your The Know account.
  • Sign in to The Know and toggle “Pay with Virgin Points.”

Apply your points toward eligible bookings when reserving directly with the hotel.

Which Virgin Hotels can I redeem my Virgin Points at?

Virgin Points can be redeemed on Rewards Stays at all Virgin Hotel properties, excluding Virgin Hotels Edinburgh & Virgin Hotels Las Vegas. 

How many Virgin Points can I redeem per Reward Stay?

There is no cap. You can redeem Virgin Points for the total cost of your Reward Stay.

For non-UK hotels, taxes, fees and charges are payable in addition and must be paid to Virgin Hotels during the booking journey. Please note that the price varies by hotel and available pricing will be visible when you make your booking.

How does it work and how quickly will my points be credited?

Once the hotel stay has been completed, points will automatically be deposited into The Know and Virgin Red accounts that have been linked. There is no action needed from the guest. Points will appear in their account 30 days after checkout.

What if I am a Know Member checking in but am not already a member of Virgin Red – can I still redeem my points after my stay?

Yes but you must join Virgin Red first.

Can I redeem the points I receive with other participating Virgin companies?

You can redeem your points with any partner on the Virgin Red App.

Is there a limit on how many Virgin Points I can redeem for a single booking?

No, there is no cap on the number of Virgin Points that can be redeemed on a single booking.

How soon will my Virgin Points be deducted after redeeming them for a booking?

Virgin Points are deducted from your Virgin Red account immediately when you redeem them for a Reward Stay.

What should I do if I have issues redeeming my Virgin Points at a Virgin Hotels?

If you encounter any issues while attempting to redeem your points, please contact Virgin Hotels or reach out to membersupport@red.virgin.com at Virgin Red for further assistance.

Will I earn Virgin Points on Rewards Stays where I have redeemed points?

No. Reward Stays paid with Virgin Points do not earn additional Virgin Points.

How soon are Virgin Points credited after my stay?

No action is needed; points will automatically appear within 30 days after checkout.

Can I redeem Virgin Points with other Virgin companies?

Yes. Virgin Points can be redeemed with any participating partner available in the Virgin Red app.

What should I do if I have issues with earning and redeeming points?

  • Contact Virgin Hotels directly, or
  • Reach out to membersupport@red.virgin.com for assistance.

Where can I check my balance and rewards?

You can view your Virgin Points balance and explore reward options in the Virgin Red app or online in your Virgin Red account.

Do the email addresses for The Know and Virgin Red accounts need to match?

No, your email addresses do not need to match between The Know and Virgin Red accounts to link them or earn points. What matters is that the accounts are properly linked via the “Connect my Virgin Red Profile” option in your The Know account settings.

Can I earn points on bookings for multiple rooms?

Can I earn points on bookings for multiple rooms?

Yes — you can earn points on up to three room bookings at the same participating property, if all following conditions are met:

  • You are occupying one of the rooms
  • Your linked Know account and Virgin Red account Number is on each Room
  • You are personally paying for each Room
  • Check-In and Check-Out Dates match for all three Rooms
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