FAQ: The Know x Virgin Red

Virgin Hotels Chicago

Virgin Hotels Dallas

Virgin Hotels Nashville

Virgin Hotels New Orleans

Virgin Hotels New York

Virgin Hotels London-Shoreditch 

*at this time Virgin Hotels Edinburgh is not participating in Virgin Red

Yes – to receive Virgin Points, a Virgin Red member also has to sign up to The Know – which is the loyalty and preferences program for Virgin Hotels where they receive a personalized stay, member only rates , upgrades and so much more.

You can link your Virgin Red account to your The Know account by visiting the Virgin Hotels website and logging in to your the Know Account. Navigate to your the Know profile and click 'Connect my Virgin Red Profile' For step-by-step instructions, click here: How to link your accounts   

You can earn Virgin Points on Virgin Hotel stays in Chicago, Dallas, Nashville. New Orleans, New York City and London-Shoreditch.

Points price varies based on hotel and dates of stay. For non-UK hotels, taxes, fees and charges apply. Subject to availability.  

*at this time Virgin Hotels Edinburgh is not participating in Virgin Red

The Know and Virgin Red members can earn 5 points per 1 USD or 7 points per 1 GBP. Guests must be signed up to Virgin Red & The Know Program to start earning points.

To redeem your Virgin Points on a Reward Stay, you must first link your Virgin Red account to your The Know account. Once your accounts are linked, sign into the Know and toggle Pay with Virgin Points, you can then apply your Virgin Points toward eligible bookings when making a reservation directly with the hotel.

Virgin Points can be redeemed on Rewards Stays at all Virgin Hotel properties, excluding Virgin Hotels Edinburgh & Virgin Hotels Las Vegas. For further clarification, please see Terms & Conditions

You can redeem Virgin Points for the total cost of your Reward Stay. For non-UK hotels, taxes, fees and charges are payable in addition and must be paid in cash to Virgin Hotels during the booking journey. Please note that the  price varies by hotel and available pricing will be visible when you make your booking.

Once the hotel stay has been completed, points will automatically be deposited into The Know and Virgin Red accounts that have been linked. There is no action needed from the guest. Points will appear in their account 30 days after checkout.

Yes but you must join Virgin Red first.

You can redeem your points with any partner on the Virgin Red App.

No, there is no cap on the number of Virgin Points that can be redeemed on a single booking.

Your Virgin Points will be deducted from your Virgin Red account at the time of redeeming your Reward Stay

If you encounter any issues while attempting to redeem your points, please contact Virgin Hotels or reach out to [email protected] at Virgin Red for further assistance.