FAQs

We know age is just a number, but you do need to be 21+ to make a reservation and check-in at Virgin Hotels Chicago.

We don’t, but give our concierge a ring during your stay, and they will be happy to call you a taxi cab, or give you directions to the closest “L” or bus stop. There are also always Divvy bikes, Ubers and Lyfts available in the area.

We have flexible check-in and check-out times. Just call the front desk and we can help cater to your trip. There are no fees for early check-in or late check-out.

Yes! Our expansive Chicago gym and fitness center on the 25th floor features internet-equipped Technogym® cardio machines that allow you to get stuff done while you’re getting it done.

Free Wifi for all! No charging extra for bandwidth. All the WiFi, all the time.

Brew news! Our coffee shop, Two Zero Three is conveniently located right off of the lobby on our ground floor. Serving up delicious Dark Matter Coffee 7 days a week, 7am – 12pm.

You can have any kind of party here! As long as your party is 50 or less. So whether you’re planning a private party, nuptials, wedding shower, or dog’s first birthday, there are all sorts of check lists needed to make your way from great idea to great event. Visit our Social Occasions page to learn more.

Short-Term Parking

Dining guests can enjoy validated self-parking at the 60 East Lake Street parking garage. The rate validated rate is $15 for 3 hours.

Overnight Parking

Hotel guests have access to validated 24-hour self-parking available at two nearby garages. See rates below:

• $25 per night at 20 East Randolph Street parking garage
• $30 per night at 60 East Lake Street parking garage

For validation, please present your parking ticket at the Front Desk. All guests will need to get a new ticket/sticker whenever entering the garage.

Please note vehicle clearance restrictions:

• 60 E. Lake St has a 6′ clearance
• 20 E. Randolph St has a 6’8″ clearance

By Car:
O’Hare: Head out on I-190 W towards Interstate 90 and 294/Chicago. Merge onto I-90 E for 12 miles. Exit at 50B toward Ohio and continue until you reach Wabash and turn right. You made it.

Midway: Head north on Cicero Ave and turn right onto I-55 N/Stevenson ramp to Chicago. Use the 2 left lanes to take US 41 N. Take Lake Shore Drive to Wabash. You made it.

By Train:
O’Hare: Hop on the Blue Line towards Forest Park. Get out at the Clark & Lake Stop (only 16 stops from the airport) and head east on W. Lake toward Wabash. You can’t miss the Virgin Hotels Chicago entrance at the corner of Lake & Wabash.

Midway: Take the Orange line towards The Loop. Get out at State/Lake (only 13 stops) and head east on Lake Street toward Wabash. You can’t miss the Virgin Hotels Chicago entrance at the corner of Lake & Wabash.

We don’t. But if you’d like to take a dip in the water, we are a few blocks away from the beaches of Lake Michigan.

Your best friend is more than welcome at Virgin Hotels Chicago with pet-friendly chambers and comfy pet-menities as cozy as your own. Yep, we’re big fans of the fuzz, and think traveling with pets should be just as fun for them as it is for you. No breed or size restrictions. No fees.

Cerise is open 7 days a week from 12PM to 12AM.

Enjoy a variety of breakfast options at Two Zero Three or order delivery to your room.

Search no more. Cerise offers a modern and playful rooftop dining experience.