FAQs - Virgin Hotels Chicago

We know age is just a number, but guests need to be over 21 to make a reservation and check-in at Virgin Hotels Chicago. 

Unfortunately, we don't have a house car but give our friendly concierge a call during your stay and they'll be more than happy to help. We can call you a cab or give you directions to the closest 'L' train or bus stop. Plus, there are Divvy bikes, Ubers and Lyfts in the area to take you to where you're going. 

To check availability and pricing for early check-in or late check-out, please contact our front desk or give us a call at 312.940.4400. 

Guests are able to check-in for their room reservation starting at 4:00 pm and are requested to check-out by 12:00 pm (noon). To check availability and pricing for early check-in or late check-out, please contact our front desk or email us at chicagostay@virginhotels.com. 

Yes, we do! Our Chicago gym and fitness center on the 25th floor features internet-equipped Technogym® cardio machines that allow you work out... while you’re working out what to do with the day ahead.

Yes, we do! Included in our amenity fee, Wi-Fi is available for all. 

Yes! You can get your caffeine fix at Two Zero Three, conveniently located right off the lobby on our ground floor. It is open daily from 7:00 am-5:00 pm.

Absolutely! From board meetings to birthday celebrations, our dynamic venues and expert team is here to turn your bright idea into a great event. Visit our meetings & events page to learn more. 

We do! It’s available 24/7, and the prices are: 

For 0 to 3 hours: $26
For 3 to 8 hours: $40
For 8 to 24 hours: $79

Oh! And if you drive an oversized vehicle, just let us know so we can make arrangements before you arrive.

No, we don’t have a pool. However, if you’re set on swimming, we’re just a few blocks from the beaches of Lake Michigan. 

We are! Your best friend will be given the warmest welcome, sure to get their tail wagging! Expect pet-friendly chambers and comfy pet-menities as cozy as your own. Yep, we’re big fans of the fluff and think traveling with pets should be just as fun for them as it is for you. No breed or size restrictions. No fees.

You can enjoy breakfast or brunch at Miss Ricky’s restaurant, and a variety of breakfast pastries at Two Zero Three coffee shop. 

 Virgin Hotels Chicago have three dining options available to guests for dinner. 

Miss Ricky’s, located on our ground floor, is a modern Italian kitchen that serves heritage-inspired, scratch-made pastas, pizzas, and small plates from 4-10PM daily. 

Cerise Rooftop, located on the 26thfloor, offers a more casual dining experience pairing Mediterranean bites and craft cocktails with skyline views and DJ beats. Seasonal hours of operation. 

The Lobby Bar, located on the 2ndfloor, offers a limited bar bites menu from 4-10PM daily.  

We’re a 100% smoke-free property. If you smoke or if there is any evidence of smoking in any of our chambers, you will be subject to a minimum cleaning fee of $250. 

Yes, Virgin Hotels Chicago welcomes families and offers amenities like Pack 'n Plays, and some room types like the Grand Chamber Double are designed to accommodate families with two double beds and separate living and sleeping areas. 

No. Unfortunately, there is no spa at Virgin Hotels Chicago. 

Virgin Hotels Chicago is proud to be LEED Gold Certified by the U.S. Green Building Councils and have several sustainability practices in place. 

Yes! Virgin Hotels Chicago offers flexible booking options. You can modify or cancel most reservations up to 24–48 hours before your scheduled arrival without penalty. Policies vary depending on the rate you book, non-refundable and promotional rates may have different terms, so be sure to check your confirmation email. For any last-minute changes, email chicagostay@virginhotels.com. 

Yes! The Know is Virgin Hotels’ personalized loyalty program. Members enjoy perks including complimentary room upgrades, exclusive rates, personalized amenities and complimentary Spirit Hour. Visit The Know page to learn more and join for free.  

Members of The Know and Virgin Red can now earn and spend Virgin points at Virgin Hotels Chicago and other participating hotels. As a Know Member, all you need to do is join Virgin Red, Virgin’s rewards club, then link your accounts and start earning! You’ll earn 5 points per $1 or 7 points per £1 spent on nightly room rate at participating Virgin Hotels. 

Yes, we do! Our In-Room Dining offers an assortment of dishes for each mealtime. Menus are available Monday-Thursday from 7 AM to 2 PM & 4 PM to 9:30 PM, Saturday to Sunday from 8 AM to 2 PM & 4 PM to 9:30 PM. Access the menu from your chamber TV or the Lucy App during hours of operation. 

Virgin Hotels Chicago is fully ADA accessible, with wheelchair-accessible rooms, elevators, and restroom accommodations throughout the property. Additionally, we proudly participate in Autism Double Checked, a program that helps guests with sensory sensitivities feel safe, supported, and comfortable during their stay. 

Yes, a $100 per night deposit is required at check-in. 

Yes, we can accept your packages at no additional cost, as long as the package is marked for the attention of the name listed on the reservation. 

Yes, daily laundry and dry cleaning services are available for an additional charge. 

Yes, please let us know in advance and we’ll do our best to accommodate. 

Yes, some rooms are located on quieter floors and all rooms have blackout curtains. We’ll do our best to honor special requests. 

Yes! Virgin Hotels Chicago is steps from the Red Line, Blue Line, and multiple bus routes, making it easy to explore Millennium Park, Navy Pier, or the Theater District without a car. Whether you’re commuting to work or sightseeing, our location puts Chicago at your fingertips. 

Traveling from O’Hare International Airport or Midway Airport is seamless. Take a taxi, rideshare, or the CTA train (Blue Line from O’Hare; Orange Line from Midway) for a convenient ride downtown. 

Yes, we accept all major forms of payment, including Apple Pay, Google Pay, contactless payments, and cash. 

Designed to feel more like home than a hotel room, Virgin Hotels Chicago’s lifestyle-focused chambers and suites are built for the ultimate work, play and getaway experience in downtown Chicago. 

Explore all of our chambers and suites at our Stay page.