FAQs
All The Answers You Need – And A Few Good-To-Knows, Too
From bringing your pets and family along to photography and accessibility, we’ve compiled some of our guests’ most common questions about Virgin Hotels New Orleans.
Still need help? Reach out to our team – they'll be only too happy to get you the answers you need.
Can I take photos at the hotel with a professional camera?
Yes, but we need a heads-up! If you want to have a photoshoot at the hotel, please direct your request to our Marketing team (marketing.neworleans@virginhotels.com) at least 24 hours before your planned photoshoot.
Our photography policy requires a location agreement to be signed by the photographer as well as a location fee to shoot in any public spaces. Additionally, all images must be shared with our team. The location fee starts at $300 and increases depending on the spaces needed, duration of the shoot, and usage of the photos.
What time is check-out? Do you offer late check-out?
We offer flexible check-in and check-out times. Just call our Junction team and we can help cater to your trip.
Are you a pet-friendly hotel?
We are! Your best friend will be given the warmest welcome, sure to get their tail wagging! Expect pet friendly chambers and comfy pet-menities as cozy as your own. Yep, we’re big floofer fans and think traveling with pets should be just as fun for them as it is for you. No breed or size restrictions. A one-time $100 non-refundable pet fee applies per stay
Do you have a pool?
We do indeed! You’ll find The Pool Club New Orleans up on the roof. This is where you can take it all in – whether that’s a dip in our stunning pool or soaking up the killer view of the New Orleans skyline. Our pool is open daily for hotel guests. For Day Pass reservations for non-hotel guests, click here [link to be updated]. Please note that for non-hotel guests, the Pool Club is only open to those aged 21 and over.
Where can I eat lunch?
The search is over – make for the rooftop and lunch by the pool at our Pool Club, or grab brunch in the Funny Library Coffee Shop.
Is the hotel ADA accessible?
Yes, we’re ADA accessible and proud! We have rooms with roll-in accessible showers, tubs with grab bars, wider entrances for the rooms, as well as lowered countertops and amenities.
Do you offer room service?
Absolutely! In-room dining is available for breakfast from 7am-11am with all the features of the Funny Library menu, and for dinner from 5pm – 10pm with your favorites from the Commons Club menu. You can place your in-room dining order with our YES! Team, on the Virgin Hotels App or even on your TV! We offer contactless delivery and your order can be delivered to your door or to the sliding door in your chamber.
Do you have valet parking?
Yes! We have valet parking available 24/7 available through the front driveway. Overnight parking is $51/night plus tax.
What’s your cancellation policy?
Cancellation policies vary by the type of rate/reservation that you book with us. Please refer to your individual confirmation to reference your cancellation policy – it will always be listed there.
What amenities do you offer in your chambers and suites?
You’ll find a Dressing Room in every chamber and suite, with a full vanity tucked between two white oak closet systems, sit-down makeup desk with mounted illuminated mirror, and an extra-large shower with a bench.
A sliding wooden door (complete with peephole) separates this from The Lounge, which features Virgin’s patented ergonomically designed bed with a channel-tufted headboard, a red SMEG® mini-fridge stocked with street-priced snacks, high-definition TV and a yoga mat.
All our chambers feature custom lighting on sensors that automatically illuminate when you move around the room and plenty of outlets for powering up your smartphones and other devices.
What’s your minimum check-in age?
We know age is just a number, but you do need to be over 21 to make a reservation and check in at Virgin Hotels New Orleans.
Do you have Wi-Fi?
We do – and it’s free for all! We don’t charge extra for bandwidth, just all of the Wi-Fi, all of the time.
Can I have an event at the hotel?
Absolutely! We’re always ready to party. Whether you’re planning a private celebration, nuptials, wedding shower – even your dog’s first birthday – we can turn your bright idea into a great event. Just visit our Events page to learn more.
Where can I eat breakfast?
Dip into the Funny Library Coffee Shop [link to be populated] to browse our variety of light breakfast options or stay right where you are and order to your room with in-room dining.
Do you allow smoking?
In accordance with our LEED Gold Certification, we’re a 100% smoke-free property. If you want to light up, smoking areas are available across from the hotel entrance on Hi-Line Drive. If you do smoke, or there’s any evidence of smoking in any of our chambers, you’ll be subject to a minimum cleaning fee of $250.
Can I receive mail and packages at the hotel?
We can receive your mail at the hotel, as long as the package is marked for the attention of the name listed on the reservation.
Do you have a gym?
Yes! Our expansive gym and fitness center on the third floor features internet-equipped Technogym® cardio machines for an incredible workout.
Do you have a coffee shop?
We do! Our Funny Library Coffee Shop is right by the lobby on our ground floor. It’s open daily from 7am to 1pm.
Are children welcome at the hotel? What facilities and services are available for them?
Families are always very welcome - feel free to bring the whole clan! If you’re bringing the kids, please note that we often hold adult-only events at the property, so we’d encourage you to give us a call before you arrive to confirm exactly what amenities will be available during your stay.