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FAQs

Need Some Specific Info About Your Stay? There’s Plenty Right Here.

Whether you want to hook up your games console to the TV in your room or check if you can check in with your Pomeranian (you can!), we’ve put our heads together and shared some of the questions we get asked the most.

What’s your minimum check-in age?

We know age is just a number, but you do need to be over 21 to make a reservation and check in at Virgin Hotels New York.

What time is check-out? Do you offer late check-out?

Our standard check-in time is 3pm and check-out is 12pm (hello, leisurely lie-in!). However, we can offer flexible check-in and check-out times. Just call our Junction team and we can help cater to your trip.

Do you have Wi-Fi?

We do – and it’s free for all! We don’t charge extra for bandwidth, just all of the Wi-Fi, all of the time.

Are you a pet-friendly hotel?

We are! Your best friend will be given the warmest welcome, sure to get their tail wagging! Expect pet friendly chambers [link to be updated] and comfy pet-menities as cozy as your own. Yep, we’re big floofer fans and think traveling with pets should be just as fun for them as it is for you. No breed or size restrictions. No fees.

Can I have an event at the hotel?

Absolutely! We’re always ready to party. Whether you’re planning a private celebration, nuptials, wedding shower – even your dog’s first birthday – we can turn your bright idea into a great event. Just visit our Events page to learn more.

How much do you hold for incidentals?

We authorize $100/night per room. Any authorizations exceeding your total will be released on check-out. Please note, it can take up to ten business days for your bank to refund the money to your card.

What are the Pool Club’s opening hours?

Our Pool Club Bar is open Monday to Sunday, from 10am to 8pm. The Pool Deck is Seasonally open Monday to Sunday from 8am to 8pm.

Where can I eat dinner?

Everdene, located on the third floor offers Modern American cuisine as well as a range of intimate experiences and live entertainment. Stay tuned for our Signature Restaurant, located on the 4th floor, coming soon.

Do you have a lost and found?

Yes, we do! Forgetting things happens – we've all been there. Just call the hotel at (212) 213-0090 and we’ll be happy to help. Please note that we hold items up to 90 days after finding them. 

What’s your cancellation policy?

Cancellation policies vary by the type of rate/reservation that you book with us. Please refer to your individual confirmation to reference your cancellation policy – it will always be listed there.

Are children welcome at the hotel? What facilities and services are available for them?

Families are always very welcome - feel free to bring the whole clan! If you’re bringing the kids, please note that we often hold adult-only events at the property, so we’d encourage you to give us a call before you arrive to confirm exactly what amenities will be available during your stay.

What amenities do you offer in your chambers and suites?

Ranging from 267 to 2,700 square feet, our chambers are bright and airy with warm textiles and locally sourced accessories and lighting.

You’ll find a Dressing Room in every chamber and suite, with a full vanity tucked between two white oak closet systems, sit-down makeup desk with mounted illuminated mirror, and an extra-large shower with a bench. 

A sliding wooden door (complete with peephole) separates this from The Lounge, which features Virgin’s patented ergonomically designed bed with a channel-tufted headboard, a red SMEG® mini-fridge stocked with street-priced snacks, high-definition TV and a yoga mat. 

All our chambers feature custom lighting on sensors that automatically illuminate when you move around the room and plenty of outlets for powering up your smartphones and other devices.

What attractions are close to Virgin Hotels New York City?

We’re fortunate to be slap-bang in the middle of NoMad neighborhood (aka Madison Square North). We’re surrounded by restaurants, parks and shops, all within walking distance. Just take a peek at our Things to Do page for some recommendations. 

Do you have a pool?

Yes! Head for our seasonal fourth-floor deck and bar, with loungers just for guests of the hotel. Take it all in – whether it’s a dip in the dazzling pool, or gazing at the gob-smacking views, including the Empire State Building.

Is your pool open to the public?

Access is limited to our in-house guests.

Do you have a house car?

We don't have a house car, but car services can be arranged on request. 

Do you have a gym?

Yes! Our expansive gym and fitness center features internet-equipped Technogym® cardio machines that allow you work out... while you’re working out what to do with your day ahead.

Do you have valet parking?

Yes! We have valet parking available 24/7 at the main hotel entrance, just ask our friendly Bellman for help! Overnight parking is $75/night for standard vehicles and $90/night for SUVs, plus tax. We don’t have self-parking options or in and out privileges available, and event parking rates may vary. 

Do you have a coffee shop?

At our restaurant Everdene, we have a coffee bar - the perfect spot to relax and unwind. Our partners at Stone Street Coffee Company provide artisanal quality coffee for every guest and local New Yorkers.

Can I have an event in my suite?

We have plenty of dedicated event spaces to cater to larger celebrations. Why not reach out to our Sales and Catering team at sales.newyork@virginhotels.com.

Where can I eat breakfast?

Head for Everdene to sample our breakfast menu or stay right where you are and order to your room with in-room dining.

Where can I eat lunch?

Call off the search – you don’t have to go far to find something delicious. Both Everdene and our fourth-floor restaurant offer an eclectic seasonal menu with both indoor and outdoor seating available. Or, if you prefer to picnic by the pool, our Pool Club offers seasonal light bites and snacks. 

Do you allow smoking?

In accordance with our LEED Gold Certification, we are a 100% smoke-free property. Smoking areas are available across from the entrance of the hotel on Hi-Line Drive. If you smoke or if there is any evidence of smoking in any of our chambers, you will be subject to a minimum cleaning fee of $500.

Is the hotel ADA accessible?

Yes, we’re ADA accessible and proud! We have rooms with roll-in accessible showers, tubs with grab bars, wider entrances for the rooms, as well as lowered countertops and amenities.

Can I receive mail and packages at the hotel?

We can receive your mail at the hotel, as long as the package is marked for the attention of the name listed on the reservation.

Do you offer room service?

We absolutely do! In-room dining is available daily until midnight, with all the features of the Everdene menu, based on the time of day. You can place your in-room dining order with our YES! Team, on the Virgin Hotels App, or even on your TV! We offer contactless delivery and your order can be delivered to your door or to the sliding door in your chamber.

Are there any exciting goings-on or events happening during my stay?

We love a good shindig and always have something new for our guests to enjoy during their stay. Check out our Events page to stay up to date on what we have going on.

Can I hook up my gaming console to the TV?

Play away! Our system allows for streaming, mirror services and connecting to outside gaming systems. 

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