FAQs - Virgin Hotels Nashville

Check-in time is from 3pm and check-out time is 12pm. For early check-in or late check-out just call our Junction team and we can help cater to your trip.

We are proud to be a pet friendly hotel! Your best friend will be given the warmest welcome, sure to get their tail wagging! Expect pet friendly chambers and comfy pet amenities as cozy as your own. We think traveling with pets should be just as fun for them as it is for you. No breed or size restrictions. No pet fees. No limit on number of pets per room.

Please be aware that you’ll be responsible for any damage your pet causes to hotel property and our team will be unable to refresh your chamber if your unattended pet is present.

Virgin Hotels Nashville is home to 262 guest rooms, including 201 Chamber Kings, 37 Chamber Double Queens, 14 Grand Chamber Kings, 9 Grand Chamber King Suites, and 1 Richard’s Flat Penthouse.

Virgin Hotels Nashville features 9 one-bedroom Grand Chamber King Suites, each designed for living large. Richard’s Flat Penthouse is our two-bedroom, two-bathroom suite with a private balcony, the perfect luxury accommodation for any occasion.

Yes, Virgin Hotels Nashville offers a selection of rooms that can be booked together with a shared entry door. This setup allows the rooms to connect through a private entryway while keeping each chamber separate from other guests. Please note that these “lock-off” connecting rooms are very limited and must be requested directly by phone.

At Virgin Hotels Nashville, the stage is never empty. From rooftop DJ sets and cocktail experiences to live music and late-night vibes, we’re always serving up something worth staying for. Check out our Happenings Calendar for the full lineup of events, or follow along on social at @virginhotelsnsh, @poolclubnsh, @commonsclubnsh, @thelategreatnash to see what’s next.

Virgin Hotels Nashville loves to play host for your events, and we’re prepared for everything from buttoned up corporate meetings to letting your hair down celebrations. We have over 15,000 square feet of creative and versatile indoor and outdoor event spaces, in-house AV, and a host of entertainment capabilities all prepared to bring your wildest visions to life.

To inquire about hosting your event at Virgin Hotels Nashville, please get in touch with our team.

Virgin Hotels Nashville is proudly LEED Gold Certified, and we’re committed to keeping our footprint green. We partner with vendors who use reusable containers for deliveries, skip paper newspapers, and share menus and directories digitally through our app, in-room TVs, and QR codes. You’ll also find a recycling program in place to keep the good vibes going green. You can learn more about Virgin Hotels Sustainability Efforts here.

Yes, Virgin Hotels Nashville offers gift cards right here on our website. Send an instant e-gift card for room stays, cocktails, dining, or any of the unforgettable experiences we serve up.

Yes, Virgin Hotels Nashville participates in “The Know”, our personalized loyalty program for Virgin Hotels, as well as the Virgin Red rewards program where you can earn Virgin Points to redeem with Virgin Hotels, Virgin Atlantic, and Virgin Voyages. Additionally, we accept the Virgin Red Rewards Card, designed to help our guests earn points on their everyday spending and enjoy exclusive travel benefits and perks across Virgin Hotels, Virgin Atlantic, and Virgin Voyages. You can learn more about our Loyalty Programs here. 

Families are always welcome - feel free to bring the whole clan! Our family friendly rooms are designed to keep everyone together while giving each guest the space they need to relax and unwind.

If you’re bringing the kids, please note that we often hold adult-only events at the property, so we’d encourage you to give us a call before you arrive to confirm exactly what amenities will be available during your stay.

Yes, we’re an ADA accessible hotel, and proud! We have rooms with roll-in accessible showers, tubs with grab bars, wider entrances for the rooms, as well as lowered countertops and amenities.

Our teammates have also been certified and trained through Autism Double Checked. Families traveling with neurodiverse guests can request a visitor’s guide ahead of their stay that will highlight any potential sensory issue such as crowds, time or duration, temperature, noise, body awareness and more.

We can receive your mail at the hotel, as long as the package is marked for the attention of the name listed on the reservation.

Yes indeed! You’ll find our ATM on the first floor, right by the Commons Club restrooms, ready whenever you need a little extra cash in hand.

To book a reservation over the phone, please direct your call to our Reservations Call Center at +1 (800) 806-8080. Dial 1 to be connected to an agent who will assist you in booking a room or dial 2 to modify or cancel your reservation.

Yes, we are proud members of Preferred Hotels & Resorts. That means you can book your stay through iPrefer and enjoy all the perks that come with it.

We know age is just a number, but you do need to be over 21 to make a reservation and check in at Virgin Hotels Nashville.

Virgin Hotels Nashville reservations are subject to a $34 + tax daily Amenity Fee. This covers:

• Free high-speed Wi-Fi throughout the hotel
• 24/7 access to the Fitness Center
• Complimentary bottled water upon request
• In room coffee and tea
• Access to curated, local live music experiences across property
• Complimentary drip coffee from Funny Library Coffee Shop from 5am-7am

Cancellation policies vary by the type of rate/reservation that you book with us. Please refer to your individual confirmation to reference your cancellation policy – it will always be listed there. Our standard Cancellation Policy requires 24 hours cancellation notice. Reservations cancelled or modified within 24 hours of the arrival date will be charged a 1-night room and tax penalty.

In accordance with our LEED Gold Certification, Virgin Hotels Nashville is a 100% smoke-free property. If you smoke, or if there’s any evidence of smoking in any of our chambers, you’ll be subject to a minimum cleaning fee of $250.

Some of our suites require a non-refundable deposit. If that applies to your booking, you’ll be charged the equivalent of one night’s stay at your suite’s room rate when you reserve.

Virgin Hotels Nashville makes parking simple with valet-only service, so you can just pull up and let us handle the rest. If you’d prefer to park yourself, paid street parking is available nearby within walking distance.

Yes! We have valet parking available 24/7 through the front driveway. Overnight parking is $55/night plus tax. If you have an oversized vehicle, valet parking will be $65/night plus tax. Stopping by for dinner? No problem! Feel free to valet for $10 with any outlet validation.

Yes, Virgin Hotels Nashville has limited bus parking available on-site for hotel guests. Overnight bus parking is $200/night plus tax. Attached trailer parking is also available (additional fees may apply). For inquiries about your specific group needs, get in touch with our team.  

Yes! Our expansive gym and fitness center on the second-floor features internet-equipped Technogym® cardio machines for an incredible workout. Enjoy 24-hour access with your guestroom keycard.

We absolutely do! In-room dining is available for breakfast and lunch from 7am-2pm and dinner from 4pm to 10pm. You can place your in-room dining order with our YES! Team, on the Virgin Hotels App, or even on your TV! We offer contactless delivery, and your order can be delivered to your door or to the sliding door in your chamber.

Yes! The Pool Club is the rooftop pool at Virgin Hotels Nashville, located on the 14th floor with a restaurant, bar with indoor and outdoor access, and sweeping skyline views. In the summer, guests can relax in cabanas, loungers, and daybeds. When the seasons shift, The Pool Club transforms into a cozy spot with fireside seating. Poolside loungers are available on a first-come, first-serve basis.

Reserve your cabana, daybed, or VIP pool sofa directly on our website and soak up Nashville’s best rooftop views for the day. Each booking includes a minimum food and beverage spend, so come hungry (and thirsty). Pro tip: cabanas tend to book out 2-3 weeks in advance, so lock in your spot early.

Non-hotel guests can access the pool by booking pool deck seating (cabanas, sofas, or daybeds) online in advance.

We do! Our Funny Library Coffee Shop is right by the lobby on our ground floor. It’s Open Daily from 7am to 4pm.

Virgin Hotels Nashville is home to four unique dine and drink experiences, each with its own flavor of Music City. Start your morning at Funny Library Coffee Shop, open daily for breakfast and lunch, or settle into Commons Club, our signature restaurant on the first floor serving breakfast, lunch, happy hour, and dinner. For skyline views, head up to the 14th floor where our rooftop restaurant and bar, The Pool Club, serves lunch and dinner daily. When the sun sets, slip into The Late Great, our hidden music lounge and cocktail bar, open Wednesday through Saturday for late-night vibes. To view the latest menus and hours of operation, please visit our Eat & Drink page.

We’re right on Music Row in the heart of Midtown, a short walk or ride away from Broadway and The Gulch. It’s a central spot, surrounded by restaurants, live music venues, and shops. Check out our Around Us page for personalized recommendations to plan your Nashville itinerary.

You’ll find a mix of local favorites just minutes away. For casual spots, Live Oak Music Row (3 minutes) pairs American bar food with live music, Chuy’s Midtown (6 minutes) serves Tex-Mex classics, and Hattie B’s (6 minutes) is a must-try for Nashville hot chicken. You can also walk five minutes to The Asbury for craft drinks, good vibes, and bites from Castellucci’s Kitchen, or head to TailGate Brewery Music Row (3 minutes) for pizza and delicious beer. For something more upscale savor prime steaks and seafood at Hall’s Chophouse (6 minutes).

Virgin Hotels Nashville is a 25-minute drive to the BNA airport (8.3 miles).

Virgin Hotels Nashville is less than a mile away from all the hustle and bustle of downtown Nashville and all the excitement that Music City has to offer. Looking to catch a Preds game or visit one of the honky-tonk bars on Broadway? It's all just a 20-minute walk or a 4-minute drive away.

Virgin Hotels Nashville is a 10-minute drive or a 25-minute walk from Bridgestone Arena (1.6 miles).

Virgin Hotels Nashville is a 14-minute drive or a 47-minute walk from Nissan Stadium (3.4 miles).

Virgin Hotels Nashville is an 11-minute drive or a 27-minute walk from The Pinnacle (1.7 miles).

Virgin Hotels Nashville is an 8-minute drive or 25-minute walk from the Music City Center (1.4 miles).

Virgin Hotels Nashville is an 11-minute drive from Geodis Park (3.0 miles).

Virgin Hotels Nashville is an 11-minute drive or a 47-minute walk from Ascend Amphitheater (2.4 miles).

You’ll find us right on Music Row in the heart of Midtown.

We’re less than a mile away and just a 4-minute drive or 12-minute walk from the Vanderbilt University Medical Center.

Ascension Saint Thomas Hospital Midtown (6-minute drive or 17-minute walk) or Vanderbilt Hospital (5-minute drive or 22-minute walk)

Tide Cleaners West End is the nearest dry cleaner and offers pick-up and drop-off services. Tide Cleaners West End is 0.2 miles from the hotel and a 3-minute drive or 4-minute walk.